There can easily be a bit of Black Box to top leadership’s framing of what surveys are and can do, which changes how they charter, digest, and use employee survey results to run the business. This webinar will draw on behavioral economic concepts of Decision Framing (how choices may be worded or structured to influence the decision) and psychological ideas of Growth Mindset (the belief that abilities can be developed, rather than being innate) to help diagnose whether top leaders see surveys merely as risks of bad news versus opportunities for development. Moreover, it also highlights the subtle implications that have dramatic consequences.
Dr. Scott Brooks is a Partner and Vice President of Consulting at OrgVitality. With twenty years of experience, he consults with organizations and individuals to drive strategic change based on surveys, HR metrics, and research that illuminate the connections between leadership, operations, customer loyalty and business results. He is the co-author of Creating the Vital Organization: Balancing Short-Term Profits with Long-Term Success. Scott holds a Ph.D in Industrial and Organizational Psychology from The Ohio State University and a Bachelor of Arts from Cornell University.